Field Service Management
Solutions directly in the field
Efficient management of field service calls
Field service management refers to the planning, coordination and execution of field service assignments. Maintenance, inspections, repairs and fault rectification must be coordinated, documented and evaluated.
In many companies, these processes are spread across multiple systems. Planning, execution and documentation do not mesh seamlessly. This results in disjointed workflows, manual effort and a lack of transparency regarding ongoing assignments.
Digital field service solutions combine assignment planning, mobile execution and evaluation into a seamless process. This enables companies to maintain an overview of service assignments, resources and the condition of their equipment.
Main Features
Resource planning and scheduling
Service calls must be planned and coordinated. Dispatchers take into account the technicians’ qualifications, availability and locations. They ensure that jobs are allocated efficiently.
Documentation and feedback
Work is documented directly on site. Times, materials, photos and measurement data are recorded digitally and are immediately available for planning, analysis or invoicing.
Analysis and evaluation
The data collected enables a transparent analysis of service calls. This gives you insights into turnaround times, resource utilisation and service quality.
End-to-end processes in field service management
Efficient field service management combines data, planning and mobile execution into an integrated service process.
Data from plant and machinery, information from maintenance processes, and sensor data from technical systems form the basis. They provide insights into the condition of plant, ongoing service orders and potential faults.
On this basis, dispatchers plan the necessary service calls. They coordinate resources, take qualifications and availability into account, and assign jobs to field technicians.
These jobs appear directly on mobile devices.
Thanks to its offline capability, all relevant information remains available at all times and can be accessed and recorded even without an internet connection. Technicians can access all necessary field information and document their work in a structured manner. In addition, photos or measurement values are recorded and the status of a job is reported back.
The comprehensive information base and direct feedback during the service call help to increase the first-time fix rate, as many tasks can be completed during the first visit.
All information is fed back into the system. This enables service calls to be monitored, analysed and continuously improved.
Our solution for more efficient field service management
Effective field service management requires solutions that integrate planning, mobile execution and analysis.
We support companies in this regard with solutions such as the Insight Control Panel for planning and analysis, as well as mobile applications for technicians in the field. This enables service processes to be digitally mapped and service calls to be managed efficiently.
- Faster response times in the event of faults and service calls
- Less administrative work for office and field staff
- More efficient use of staff and resources
- Transparency regarding ongoing service calls