Maintenance
Service, Support & Operations

We support you in your daily work with your EAM systems

What is included in our
Maintenance 360° package

We offer a comprehensive service around your EAM systems

Customer service

Continuous development

License Management

Trouble-Shooting, Upgrade-Service
and Bugfixing

Administrative support

Operational support

Onboarding of new users

Reliable operation of your
EAM systems in the cloud

Our experience - your success

Maintenance

Support for your EAM systems

Service

Support for your further software developments

Support

Support for your daily work

Customer loyalty - Our goal is your satisfaction

With many years of experience in customer service and IT administration, we provide reliable support throughout the entire IT lifecycle. From qualified customer support and software development to project and service management, database systems, and IT security, we ensure that your systems run stably, securely, and efficiently.

Our support is characterized by the highest level of professionalism and smooth processes. This is based not only on our in-depth understanding of processes, but also on our extensive product expertise. More than 25,000 users already benefit from this expertise. Thanks to structured onboarding and clearly defined processes, we ensure that new customers also receive optimal support right from the start.

Our goal is to continuously develop and offer you the best possible service. That’s why we conduct our customer satisfaction survey every fall.

As a thank you for your participation, we are working with our partner Plant for the Planet to protect the climate and plant trees. Help us continue to grow our forest. Help shape the future of our service with your feedback.

Customer loyalty - We have been at your side for 40 years.

Managed Services

With our managed services, we ensure the reliable and secure operation of IBM Maximo and the Maximo Application Suite (MAS) in the cloud.

We take care of the maintenance, monitoring, and further development of your systems so that you can concentrate on your core business.

Standardized service packages with clear service scopes ensure transparency, stability, and predictable costs. This creates a sustainable foundation for efficient and modern asset management.