Insight into SAP environments: Mobile maintenance without system disruption

SAP Mobile Maintenance demonstrates its greatest benefits where planning, field service and feedback work together seamlessly. With more than 1,500 meter replacements per year, numerous appointments and a great deal of information that must be accurate on site, it is clear just how important end-to-end digital processes are.

When it comes to recurring tasks, it quickly becomes apparent whether digital maintenance really helps in day-to-day operations.

In a real-world project at a water supply company, SAP was already the leading system. Master data and core processes were in place. The main challenges arose where planning, field service and feedback converged.

Some maintenance data was recorded on paper. Information on plant and components was not always immediately available on site. Scheduling appointments, staff and work order packages also required a great deal of manual coordination.

Insight Planning and Insight Mobile were used to specifically extend the existing SAP landscape. The SAP Mobile Maintenance solution complements existing processes without altering familiar system workflows.

The benefits were felt in very practical areas of day-to-day operations. For example, when replacing meters: planning job packages, assigning them to individuals or teams, adjusting deadlines and digitally recording feedback with photos.

Or with packing lists: materials for the next jobs are compiled in a compact manner so that vehicle loading can be prepared more quickly.

Planning becomes clearer. Information is available on site – even offline. Feedback is fed back into the process digitally. This results in fewer manual handovers, fewer sources of error and more efficient processes.